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Spa Tips & Policies

We highly recommend that you schedule your appointment at least four weeks in advance to secure the best selection of spa services. A credit card is required to hold your reservation. Call 800-624-6988 or 304-243-4130 to book your exquisite West Spa treatment.

Please notify us at least 24 hours prior to your scheduled appointment time to avoid a cancellation charge of 50% for services not rendered.

Age Requirements
We have an age requirement of 18 for all massages, healing therapy, and body treatments. Guests ages 11 - 18 are welcome to enjoy our facial treatments.

Special Considerations
We ask that you notify us of any medical or physical conditions such as high blood pressure, heart conditions, allergies, skin conditions, or nail fungus, and consult with your physician prior to reserving your spa appointment. If you are expecting, please let us know which trimester you will be in at the time of your service.

Time of Arrival
It is very important to arrive at least 20 to 30 minutes prior to your appointment to allow ample time to relax and prepare for your spa service. Late arrivals will result in a modified treatment time as to not delay our other guests.

Photo of a woman having a massage  
Photo of a woman having a massage  

Spa Attire
Complimentary use of spa robes, slippers, and lockers are provided for all spa guests. Our professional staff is trained in proper and mandatory draping to ensure your modesty is never compromised. Our ladies’ and gentlemen’s locker rooms are for adult use only.

Spa Etiquette
For the peace and tranquility of our guests, we respectfully request that you turn off your cell phones and pagers while in the spa.

Group Packages
A spa specialist is available for your convenience to schedule you and your guests for a memorable day at the West Spa. Celebrate that special occasion as you relax and unwind while we take care of all the fine details.

Call 800-624-6988 or 304-243-4130 to speak with our spa specialist.

A customary 20% gratuity is not included in the price of your individual services and may be determined at your discretion. However, an automatic gratuity may be added to group packages for your convenience.

Payments and Refunds
All spa services, packages, and products are non-refundable, non-transferable, and non-exchangeable. We accept cash, checks, all major credit cards, and Oglebay gift cards. For your convenience, you may bill your services to your guest room.

Spa Boutique
Our signature therapeutic body care line and natural organic skin care line are available for purchase in our spa boutique. All of our products are eco-friendly, paraben free, and made with recyclable packaging. Our spa professionals will share their recommendations upon completion of your treatment.

Gift Cards
Gift cards are available in any amount. You may purchase them at the Visitor Center, by calling 304-243-4130, online at or at any retail location including the West Spa Boutique.

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Oglebay Resort & Conference Center | 465 Lodge Dr. | Wheeling, WV 26003 | 800-624-6988 or 304-243-4000
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